Refund & Cancellation Policy

1. Digital content

PrepVault+ sells time-limited access to digital content. Because access is delivered immediately after payment and cannot be returned, purchases are generally non-refundable once access has been activated.

2. When we will refund

• You were charged more than once for the same purchase.
• You paid but access was not activated and we cannot resolve it within a reasonable time.
• A technical fault on our side prevented you from using the purchased subject.

Refunds are made to the original payment method. Gateway refunds usually take 5–7 working days to appear.

3. Cancellation

Access does not auto-renew, so there is nothing to cancel. Your access simply ends when the purchased period (3 months or 1 year) expires.

4. UPI payments

UPI payments are verified manually. If a UPI payment is rejected because the transaction could not be found, the amount was not received by us and no refund is needed. If money left your account but was not received by us, contact your bank with the transaction reference and write to us so we can help trace it.

5. How to request a refund

Email support@prepvaultplus.com from your registered address with your payment reference and a short description of the problem. We aim to reply within 2 working days.